Privacy Policy

Last updated October 15, 2026.

Who we are

This policy covers After Hours Text Back, which is owned and run by Zavdiel Ocampo in Lake Forest, California. "We" means After Hours Text Back.

What we collect

When you call or text a number run by this service, we store your phone number, the time of the call, any voicemail you leave, and the text messages you exchange with the assistant, including photos you send. The assistant may ask for your name, address, and the work you need so the business can call you back. When you agree to texts on a call, we also record when you agreed and the key you pressed.

How we use it

Only to respond to your call or text, to pass your request to the business you contacted, and to count how many calls were answered. Text messages are processed by an AI model to write replies.

Who we share it with

The business you contacted, and the providers that run the service: Twilio (calls and texts), Cloudflare (hosting), and Anthropic (the AI model that writes replies). We do not sell, rent, or share your phone number or messages with anyone for marketing. Mobile opt-in data and consent are never shared with third parties.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

How long we keep it

Conversation records are kept for up to 12 months, then deleted. Results shared outside the business are counts only, with no names or phone numbers. If you ask us to delete your records, we keep only two things: your opt-out, so we never text you again, and the record of when you agreed to texts (kept up to 12 months, then deleted).

Your choices

Reply STOP to stop all texts. To have your records deleted, reply DELETE to any of our texts, or email hello@afterhourstextback.com.